The Mango Retreat Corbett

Children aged 15 years and under must be accompanied by a responsible adult at all times to ensure that the children's behaviour is appropriate for other guests within the Homestay.

At the discretion of the Homestay, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

Application Of Terms

These terms apply to all bookings to the exclusion of all other terms and conditions except to the extent that specific terms apply for a particular booking and have been signed in writing by an Authorised Representative of the Company.

Confirmation of a booking by the Client is deemed acceptance of these terms.

The term Client and Guest shall be used interchangeably in the Terms of Business and reference to any one of them shall be deemed to include reference to the other.

Prices

All published prices include VAT at the current rate.

The Homestay reserves the right to alter prices for any reason up to the date of booking or up to 1 weeks prior to arrival, whichever is the later.

After such dates, prices may only be altered to reflect a change in the rate of VAT or for any other reason outside of the control of the Resort, in which case the changes will be notified to the Client. In the latter event, the Client may cancel the booking without cost.

Bookings

Bookings must be guaranteed for the first night's accommodation by a payment of 50% deposit or by agreement in writing with a company, travel agent or Homestay. At the discretion of the property, full prepayment may also be required in some cases. At least 3 working days are required to process credit and debit card payments and 5 working days to process cheque payments.

Arrival and Departure

Guest rooms are usually available from 1pm local time on the day of arrival. However, the Homestay is not in any way obliged to make bedrooms available to Clients at this time.

Departure is by 11am local time. Failure to check out by 11am local time will entitle the Homestay to charge an additional fee.

Where possible, at times of high demand when bedrooms are not available at the checkin time, Clients may check in to the Homestay and use all the Homestay facilities, subject to any rules and restrictions in place at the Homestay in respect of the use of such facilities, including but not limited to opening times, supervision of children and infants etc. whilst the accommodation is being prepared.

Clients who are aware that they will be arriving at the Homestay before 1pm local time should inform Reception prior to arrival, however, the Homestay cannot guarantee that bedrooms will be available at the time of arrival before 1pm unless booked from the previous day.

Payments

Settlement of the bill in full, less any advance payments, must be made prior to departure from the property. Upon arrival the Homestay reserves the right to request pre-authorisation of the Client's credit or debit card or, where payment is to be by cash, request the client to place cash up to an amount of 1.5 times the room rate multiplied by the number of nights booked.

Accounts may only be forwarded for payment on completion by the Client and formal acceptance by the Resort of an application for credit facilities, which may be withdrawn at any time. Credit facilities are not offered to private individuals.

All sums are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Homestay within 7 days of the invoice date and the Client's obligation to pay all outstanding balances immediately will not be affected.

Children

Children aged 15 years and under must be accompanied by a responsible adult at all times to ensure that the children's behaviour is appropriate for other guests within the Homestay.

At the discretion of the Homestay, children may be excluded from certain events or promotions where deemed unsuitable or inappropriate.

Behavior

The Homestay reserves the right to judge acceptable levels of noise or behaviour of Clients, Guests or representatives, who must take all steps for corrective action as requested by the Resort.

In the event of failure to comply with management requests, the Homestay may terminate the booking, stop any event immediately and / or ask the Client to vacate the Homestay premises immediately without being liable for any refund or compensation.

Right Of Refusal

The Homestay reserves the right to refuse a Client, Guest or representative entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

General Personal Information

Herein below in some of the points we have mentioned the information collected from our visitors and how they are used.

• Personal details like The Full Name, age etc.
• Contact details like Fixed phone, Landline numbers, Mobile numbers, email address.
• Details of the postal code for actuall address etc.

Online Data Security

The website is fully protected by the utmost level of online security system which is (SSL), this means that our website users personal data is always safe with us. All interactions on our website are secured and any data we gather from our user is securely stored and safeguarded by the best firewalls available.

Rights Reserved

None of the content in our website may be used or reproduced for any commercial purposes. The Mango Retreat Corbett holds and reserves all the rights to amend this privacy policy at any point of time.

Note: We at The Mango Retreat Corbett recomend to all our website visitors and users to timely/regularly visit the website for the upgradation on the website we may change or update the privacy policy at any given time. So, customers/ users are requested to keep the check and read the policy page timely. Thank You...

Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation can not be re-booked. If unsure of the policy, contact the resort for clarification.
 

• Reserved Nights Cancellation prior to arrival
• Cancellation : within 7 days will result in 30% deposit will be refunded
• Cancellation : within 24 hours will result in full loss of payment, no refund

Refund Policy

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.